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Cookie Policy

What is a cookie?

A cookie is a small file made up of letters and numbers that is downloaded onto a device when a person visits a website. These cookies are used to improve your experience, for example we will use the information to:

Recognise what you've put in your basket so we don't have to ask again at the checkout

Provide a safe and secure service for online transactions

Measure how many people use our website to keep it running quickly and efficiently

Analyse how people use the site so we can make sure we provide the best possible service for our customers

Cookies cannot be used to: Extract information from your device

What do our cookies do?

Cookies are used across the site to make sure certain features work properly like the shopping basket, checkout and my account section. Specifically we use these to:

Remember the products you've ordered in your shopping basket

Remember the information you've entered in the checkout as you complete your purchase

Remember any of your information beyond your current visit unless you ask us to

Cookies may be used to measure site performance such as number of visitors, number of purchases and number of errors.

Affiliate tracking cookies may be used to help us work out which customers have come from an affiliate’s website so we can accurately pay that commission.

Conversion tracking cookies are used to anonymously identify when you have come to our site from a paid link on a search engine or an advert on a third party site.

We use this anonymous information to determine how well certain adverts are performing.

Partner cookies are set by third party companies on software that we use to provide you with the best possible experience. As the cookies are set by third parties we have no control over the cookies they set or what they are used for, for more information we have provided links to each company’s cookie policy:

We embed YouTube videos in some of our pages using YouTube’s privacy-enhanced mode. This may store cookies on your machine once you click play on the YouTube video, but it will not store any personally-identifiable information. We have no control over the cookies set. If you wish to delete these cookies, you can do so with your browser settings.

How to delete cookies

Deleting your cookie settings is also relatively easy but the process does differ between browsers. Here’s how to delete cookies in the most popular browsers.

Google Chrome:

  • Click on the Tools menu and select Options.
  • Click the Under the Bonnet tab and look for the Privacy section.
  • Click Clear browsing data.
  • Select Delete cookies and other site data to delete all cookies from the list.
  • Select Clear browsing history to delete traces of which websites you’ve visited.
  • Select Clear download history to delete records of which files and programs you’ve downloaded.
  • Select Empty the cache to delete cached websites.

Internet Explorer 9, 10 & 11

  • Choose Tools and then Safety..
  • Click Delete browsing history.
  • Tick the Cookies box and click Delete.

Internet Explorer 8:

  • Choose Safety on the command bar.
  • Click Delete browsing history.
  • Tick the Cookies box and click Delete.

Internet Explorer 7:

  • Choose Tools and then Options.
  • Click the General tab and look for the Browsing History section.
  • Click Delete and then click Delete Cookies.

Mozilla Firefox:

  • Click on Tools and then Options.
  • Select Privacy.
  • Select Show Cookies.
  • To remove a single cookie highlight it and click Remove cookies.
  • To remove all cookies click Remove all cookies.

Opera:

    • Go to Tools in main menu.
  • Click Delete private data.

Safari:

  • Choose Preferences from the Safari menu.
  • Select the Security icon.
  • Click Show cookies.
  • Select the cookies that you want to delete.
  • Click Delete.

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